The service supervisor’s job is a key one in the restaurant business because a large part of the guest’s dining experience and satisfaction is derived from the interpersonal contact between guest and staff. If this contact is not satisfactory, all the care and investment in decor, food selection, and preparation are for naught. The service supervisor must see to it that courteous and efficient service is provided at all times. Professional Dining Room Management, Second Edition, discusses the management side of running a restaurant. Written specifically for the dining room supervisor who oversees the service staff of the restaurant, this useful guide outlines the four skills the effective dining room manager needs:<UL><LI>Technical know-how and knowledge of serving food<LI>Ability to direct, train, and motivate the service staff<LI>Ability to be a good customer relations person—to meet the public and merchandise the restaurant while promoting sales<LI>Ability to be a good administrator—to organize the work flow and control costs</UL>The book carefully details types of dining room service, including French, Russian, American, and buffet service. It explains quality service standards, and identifies possible breakdowns of service—poor seating, shortage of ware, poor communication with the kitchen, accidents. A valuable chapter on responsible beverage service provides guidelines for dealing with the problem of intoxicated guests. Service managers will learn all aspects of successful dining room operation: inspecting the dining room, assigning stations, seating guests, controlling breakage and linen costs, supervising the staff, and training and hiring new employees. An example of one restaurant’s employee handbook will help supervisors create their own handbooks. Helpful instructions for effectively communicating with guests, serving disabled guests, and handling complaints will benefit the entire service staff. A bibliography listing publications, training materials, and training programs helps make this book an important reference guide.
WHO NEEDS TO READ ABOUT IT? NOW YOU CAN HAVE FIFTY SHADES OF GREY RIGHT IN YOUR VERY OWN KITCHEN!! STEAMY SCENARIOS! TORRID ROMANCE! AND GREAT RECIPES.... Christian Grey and Anastasia Steel didn't start anything new. Ever since Og and Ogette began flirting with one another across a steaming pot of mastodon stew, lovers have enjoyed sharing a romantic meal. Good food, love and laughter just naturally go together. And in this delightful book you have all the ingredients to take your love life to the next level. If-you-dare romantic scenarios and outstanding menus; recipes you'll still be using long after the candles have flickered out. Topped off nicely with a handy how-to-get-it-to-the-table-on-time Game Plan, even a complete Grocery Shopping list for each chapter. It's a perfect gift for you and your one true love. Take off all your clothes and enjoy. Just don't discuss it with your mother. Unless you think she'd like a copy.
Shortly after the publication of her bestseller, "The Autobiography of Alice B. Toklas, "Stein found herself stymied by writer's block. A series of local crimes inspired this attempt to revive her artistry, a droll detective novel in which the central mystery involves rediscovering the path to creativity.
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